Teleperformance response to Customer Service Operation for FIFA

Teleperformance in Russia, Ukraine and Lithuania

Teleperformance Russia Group is providing full range of high quality customer interaction services all around the world from its sites in Russia, Ukraine and Lithuania.

Industry leader
Established in
1999
.
10
Sites
.
5300+
Employees
.
4500+
Workstations
FSTEK RUSSIA
Services in more than
30+
languages
Serving
35+
markets

Russian, Ukrainian, English, French, German, Spanish, Japanese, Chinese, Italian, Korean, CIS, Lithuanian, Swedish, Finnish, Danish , EE languages

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Moscow
MOSCOW
Capital of Russia, one of the
largest city in Europe
POPULATION
12,4 mil people
High Availability of
Skilled People
264 Universities
Over 256k graduates per year
Travel:

Direct flights from major cities
in Europe, Americas and Asia

Accommodation:

There are a lot of hotels in Moscow city center
(Radisson, Holiday Inn, Marriott).
Holiday Inn is 2km from Teleperformance office.

Teleperformance in Moscow
Established in
1999
300+
employees
250+
workstations
15+
Languages
supported
24/7
operations
PCI Certified
ISO
270001,9001
& COPC
compliant
The main services provided
Extensive multilingual capabilities with variety of languages: English, French, German, Spanish, Italian, Japanese, Chinese, Korean, Russian, Ukrainian and all CIS languages
Industries we currently serve
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Kazan
KAZAN
Capital of the Republic of
Tatarstan
POPULATION
1,2 mil people
2,2 mil people in the Republic of Tatarstan
High Availability of
Skilled People
36 Universities (4 amongst top-50 in Russia)
Over 60k graduates per year
Travel:

Direct flights from Moscow 1h 30m

Accommodation:

There are a lot of hotels in Kazan city center
(Radisson, Holiday Inn, Marriott).
Marriott is 500m from Teleperformance office.

Teleperformance in Kazan
Opened in
2016
600+
employees
460+
workstations
6+
Languages
supported
24/7
operations
PCI Certified
ISO
270001,9001
& COPC
compliant
The main services provided
Extensive multilingual capabilities with variety of languages: English, French, German, Spanish, Italian, Turkish, Asian languages, Russian, Ukrainian and all CIS languages
Industries we currently serve
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Vilnius
VILNIUS
Capital of Lithuania, second
largest city in the Baltic states
POPULATION
540 000 people
High Availability of
Skilled People
23 Universities
Over 18k graduates per year
Travel:

Direct flights from major cities
in Europe with flight times up
to 3 hours

Accommodation:

There are a lot of hotels in Vilnius city center
(Radisson, Holiday inn, Novotel).
Marriott is in 50m from Teleperformance office.

Teleperformance in Vilnius
Opened in
2015
100+
employees
200
workstations
19+
Languages
supported
24/7
operations
PCI Certified
ISO
270001,9001
& COPC
compliant
The main services provided
Extensive multilingual capabilities with variety of languages: English, French, German, Danish, Finish, Norwegian, Swedish , Polish, Ukrainian, Belarusian, Lithuanian, Russian
Industries we currently serve
Multilingual Operations for Further Growth
Sustainable Capacity per Language
MOSCOW
Maximum number of employees in the team
Languages
under 15
Bosnian, Hungarian, Cambodian, Macedonian, Thai
15 to 25
Albanian, Hebrew, Indonesian, Persian (Farsi), Slovak
25 to 40
Afrikaans, Bengali, Dutch, Greek, Chinese (Cantonese), Lithuanian, Finnish, Hindi, Czech, Estonian
40 to 85
Danish, Chinese (Mandarin), Korean, Latvian, Polish, Portuguese, Serbian, Ukrainian, Croatian, Swedish, Georgian
100 to 150
Vietnamese, Bulgarian, Italian, Spanish, Kazakh, Moldavian, Romanian, Japanese
175 to 250
English, Azerbaijani, Arabic, Armenian, Belarusian, German, French, Turkish
over 500
Russian
KAZAN
Maximum number of employees in the team
Languages
under 15
Hungarian, Dutch, Indonesian, Latvian, Lithuanian, Macedonian, Norwegian, Swedish, Thai
15 to 20
Danish, Finnish, Hindi, Portugese, Polish
20 to 30
Armenian, Bulgarian, Greek, Korean, Moldavian, Romanian, Serbian, Ukrainian, Japanese
30 to 50
Belarusian, Chinese (Mandarin), Czech
70 to 100
Arabic, Italian, Kazakh, Azerbaijan
150 to 200
English, Spanish, German, French, Turkish
over 500
Russian
VILNIUS
Maximum number of employees in the team
Languages
under 15
Japanese, Korean, Thai, Hebrew, Hindi, Hungarian, Serbian, Slovakian
15 to 20
Bulgarian , Croatian, Czech, Estonian,Greek, Latvian, Portugese, Romanian
20 to 30
Armenian, Azerbaijan, Chinese (Mandarin), Kazakh, Finnish, Polish
30 to 40
Arabic, French, Italian, Dutch
40 to 45
Spanish, Turkish, Danish, Norwegian
50 to 60
German, Belarusian, Swedish, Ukrainian
over 150
Lithuanian, English, Russian
Ramp-up timeline and available capacity must be confirmed as it can vary throughout time in accordance with the existing recruitment demand.
Why Teleperformance
TP is a strategic partner to the world’s leading companies,
bringing solutions and enhancing customer experience during
each interaction.
We have the largest
multicultural team
in the market.
Each person has their own story. This is why at TP each
customer is treated as unique. We make a difference in
people’s lives and are a strategic partner to brands.
We can serve you anytime,
anywhere.
We are a team of
300K+
people
We provide services in
265
languages and dialects
We are present in
80
countries
We have
400+
facilities
We serve
170+
markets
A diversified portfolio adresses the operation and transformation needs of any company, of any size, in any industry.
We are widely recognized by our clients
and market analysts for our
experience, innovation,
technology, and
security.
A complete list of awards and
recognition may be found at
www.teleperformance.com.

We are at the top of Everest Group's PEAK MATRIX.

We are TOP 10 service provider by revenue and growth.

Received more Frost & Sullivan awards than any other CRM BPO company

Creative CSR and
Communications
Best Community
Spirit
Best CSR
Projects
Outstanding
Community Projects
We are proud to be leaders on the local market

We are the only company in our market to reach the milestone of more than 38 Frost & Sullivan awards in various categories by 2015.

We are considered the best competitive strategy innovation and leadership In Russia.

ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices.

We have been awarded in 6 categories in EMEA region, including GOLD awards for the Best Outsourcing Partnership, Best Support Pro – HR, Best Help Desk in 2016-2017.
In the World Finals we have been awarded GOLD in the Best Support Pro – HR in 2017 and SILVER in two categories for the Best Support Pro – HR and Best Help Desk in 2016

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.

We have been awarded GOLD in Best Outsourcing Partnership and Highly Commended Award in Best Multi- Omnichannel Customer Experience in 2018, and BRONZE in Most Effective Management of Peak Demand in 2019

PARTNERSHIP WITH TELEPERFORMANCE IS A COMPETITIVE ADVANTAGE BASED ON EFFECTIVE BUSINESS SOLUTIONS AND OPERATIONAL MODELS THAT ARE TAILORED TO THE BUSINESS NEEDS.
For more information:
www.teleperformance.ru
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